Delivery and Collection of the Product

Delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product's delivery costs (including transportation, delivery and postal fees) are indicated to the Customer on the Online Store's website in the information tab concerning delivery costs and during the placement of the Order, including when the Customer expresses his/her will to be bound by the Contract.

The Service Provider provides the Client with the following delivery methods:

  • courier delivery, cash on delivery
  • parcel post
  • postal delivery

Selected methods of delivery and payment may not be available for the entire Order due to technological and logistical reasons (e.g. exceeding the allowable size or weight of the Order) or adding a Product to the Order, which excludes the use of a particular method. Available options for the Order are shown in the Order Form.

The term of delivery of the Product to the Customer is up to 21 Business Days, unless a shorter term is specified in the description of the Product or during the placing of the Order. In the case of Products with different delivery terms, the delivery term is the longest term specified, which, however, cannot exceed 21 Business Days. The beginning of the term of delivery of the Product to the Customer is calculated as follows:

  • If the Client chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the bank account or checking account of the Service Provider
  • If the Customer chooses cash on delivery or deferred payment method - from the date of conclusion of the Sales Agreement

Sales Agreement

If a Sales Contract is concluded, the Service Provider undertakes to sell the Product and the Customer undertakes to pay the Price.

Products covered by the Agreement are not covered by warranty. Devices are covered by a 2-year warranty upon presentation of a receipt or sales invoice.

In cases not regulated in the Regulations, the provisions on sales of the Civil Code shall apply to the Contract.

Returns

A Consumer or Entrepreneur-Consumer who has concluded a contract at a distance may, within 14 calendar days, withdraw from the contract without stating a reason and without incurring costs.. To meet the deadline it is sufficient to send the statement before its expiration. A statement of withdrawal from the contract may be made, for example:

In writing to the following address: MB Elix sp. z o.o. sp. k. ul. ppłk. Stanisława Skarżyńskiego nr 26, 54-530 Wrocław 9.1.2. in electronic form via email to: email@aromatone.eu

A sample withdrawal form is included in Appendix 1. The Consumer or EntrepreneurConsumer may use the sample form, but it is not mandatory. The period for withdrawal from the contract begins:

  • For a Sales Contract - from taking possession of the Product in question by the Consumer, the Entrepreneur-Consumer or a third party other than the carrier designated by them, and in the case of a contract that: (1) includes multiple Products that are delivered separately, in batches or in parts - from taking possession of the last Product, batch or part
  • For the Subscription Agreement - from taking possession of the first Product;
  • For the Contract for Use of Equipment - from the date of taking possession of the Equipment by the Consumer.
  • For other contracts - from the date of the agreement.

In the case of withdrawal from a remote contract, the contract is considered not concluded.

The Service Provider is obliged to return to the Consumer or Entrepreneur-Consumer immediately, no later than within 14 calendar days from the date of receipt of the Consumer's or Entrepreneur-Consumer's statement of withdrawal from the contract, all payments made by them, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Client other than the cheapest ordinary delivery method available in the Online Store). The Service Provider shall refund the payment using the same method of payment used by the Consumer or Entrepreneur-Consumer, unless the Consumer or Entrepreneur-Consumer has expressly agreed to a different method of refund that does not involve any costs for the Consumer or Entrepreneur-Consumer. If the Service Provider has not offered to collect the Product from the Consumer or Entrepreneur-Consumer itself, the Service Provider may withhold reimbursement of payments received from the Consumer or Entrepreneur-Consumer until the Consumer or Entrepreneur-Consumer has received the Product back or the Consumer or Entrepreneur-Consumer has provided proof of return, whichever event occurs first.

The Consumer and the Entrepreneur-Consumer are obliged to return the Product to the Service Provider without delay, no later than within 14 calendar days from the date of withdrawal, or to hand it over to a person authorized by the Service Provider for collection, unless the Service Provider has offered to collect the Product itself. To meet the deadline it is sufficient to return the Product before its expiration. The Consumer and Entrepreneur-Consumer may return the Product to the address: MB Elix sp. z o.o. sp. k. ul. ppłk. Stanisława Skarżyńskiego nr 26, 54-530 Wrocław

The Consumer and the Entrepreneur-Consumer shall be liable for any diminution in the value of the Product resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.

Possible costs associated with withdrawal by the Consumer or Entrepreneur-Consumer from the contract, which the Consumer or Entrepreneur-Consumer is obliged to pay:

  • If the Consumer or Entrepreneur-Consumer has chosen a method of delivery of the Product other than the cheapest ordinary method of delivery available in the Online Store, the Service Provider is not obliged to reimburse the Consumer or Entrepreneur-Consumer for the additional costs incurred by them.
  • The Consumer and the Entrepreneur-Consumer shall bear the direct costs of returning the Product. The Customer may choose the option to return the Product free of charge available on the Online Store website.

The right of withdrawal from a contract concluded at a distance does not apply to the Consumer and Entrepreneur-Consumer with respect to contracts:

  • for the provision of services, if the Service Provider has performed the service in full with the express consent of the Consumer or Entrepreneur-Consumer, who was informed before the start of the service that after the performance by the Service Provider, he will lose the right to withdraw from the contract;
  • in which the subject of performance Products delivered in sealed packaging, if the packaging has been opened or tampered with in any way after delivery;
  • concluded by public auction
  • products made in accordance with the specifications given by the Customer;

In the case of a Device Use Contract, the Customer is obliged to return the Device upon termination of the Contract. In case of failure to return, the Service Provider will set a deadline for the return and send a notice of the need to return to the Client's email address. The Service Provider reserves the right to set a contractual penalty for failure to return the Device that is the subject of the Device Use Agreement. The Service Provider reserves the right to claim the full value of the compensation on general terms.